Privacy Policy

This Privacy Policy explains how AMMR Development Corp, doing business as FLOWTEXT.AI ("Flowtext," "we," "us," or "our"), collects, uses, and shares information in connection with the Flowtext messaging platform and related services (the "Service"). By using the Service, you agree to the practices described here.

1. Information we collect

We collect information you provide directly, information collected automatically, and information from your use of the Service:

• Account information — name, email, company, billing details, and login credentials.
• Messaging data — the content of messages you send and receive through the Service, recipient phone numbers, delivery receipts, opt-out records, and related metadata.
• Contact lists — data you upload about your recipients so we can process and deliver your campaigns on your behalf.
• Usage & device data — log data, IP address, browser type, and analytics about how you interact with the Service.

2. How we use information

Flowtext uses information to operate, maintain, and improve the Service; to deliver messages and monitor deliverability; to provide analytics and support; to process payments; to detect and prevent abuse, fraud, and non-compliant messaging; and to comply with legal and carrier obligations.

3. Messaging & consent

You are the sender and controller of the campaigns you run through Flowtext; you are responsible for obtaining recipient consent. We process messaging data as your service provider to deliver messages, honor STOP/opt-out requests, and maintain compliance records. Opt-out data is retained and applied account-wide to prevent further messaging to those recipients.

4. Text messages from Flowtext

Section 3 covers messages our customers send through the Service. This section covers texts FLOWTEXT.AI sends to you directly.

• What we collect — the mobile number you give us (for example on our contact form or when you turn on two-step sign-in), your SMS consent, and a record of when and where you gave it, including the wording you agreed to and your IP address.
• What we send — sign-in verification codes and account security alerts; replies to your inquiry; account onboarding and 10DLC registration updates; billing notices; customer support messages; and, if you opted in to them, marketing messages about FLOWTEXT.AI services, offers, and updates. Marketing messages will be sent to mobile numbers opted in through our contact form, including information about FLOWTEXT.AI services, offers, and updates. Message frequency varies. Standard message and data rates may apply.
• Your choices — reply STOP to any message to opt out, or HELP for help. Consent is not a condition of any service or purchase.
• No sharing — mobile information and SMS consent will not be shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing in this policy and will not be shared with any third parties.

5. How we share information

We share information with:

• Carriers and connectivity partners — to route and deliver your messages;
• Service providers — vendors who process data on our behalf (e.g. hosting, payment processing) under confidentiality obligations;
• Legal and safety — when required by law, regulation, legal process, or to protect rights, safety, and the integrity of the Service.

Flowtext does not sell your personal information. None of the sharing above includes text messaging originator opt-in data or SMS consent (see section 4).

6. Google user data

If you connect a Google account to sync a contact list from Google Sheets, Flowtext accesses Google user data only as described here.

• What we access — only the Google Sheets files you choose in the Google file picker (Google's drive.file permission), plus the email address of the Google account you connect. We cannot see or open any other file in your Google Drive.
• How we use it — we read the header row and rows of the sheet tab you link, read-only, to add those rows as contacts to the Flowtext list you chose and keep it up to date as rows are added. We never edit, create, or delete your files. We show the connected Google email to you and to the admins of your organization so they can see which Google account powers each synced sheet.
• How we store it — the credential Google issues is encrypted at rest and never shown in the Service; short-lived access tokens are kept only in memory. Imported contacts are stored like any contact list you upload. Row contents waiting for review are kept only until the row is imported or skipped.
• Sharing — we do not sell Google user data, use it for advertising, or use it to train or improve AI or machine-learning models, and we do not transfer it to anyone except as needed to provide the Service to you, to comply with law, or to protect security.
• Human access — no one at Flowtext reads your Google user data unless you ask us to (for example, for support), it is necessary for security purposes such as investigating abuse, or it is required by law.
• Retention and deletion — when you disconnect Google in Settings → Integrations, we delete the stored credential and revoke our access at Google (unless another of your Flowtext connections still uses the same Google account), and the synced sheets stop updating. Contacts already imported stay on your list until you delete them, and a record of when and from which sheet each contact was added is kept with your consent records (see Data retention). You can also remove Flowtext's access at any time at myaccount.google.com/permissions.

Flowtext's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

7. Data retention

We retain information for as long as needed to provide the Service, comply with legal and carrier obligations (including maintaining opt-out and consent records), resolve disputes, and enforce our agreements. You may request deletion subject to these obligations.

8. Security

Flowtext maintains administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights & choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us at the address below. Recipients of messages may opt out at any time by replying STOP.

10. Cookies & analytics

The Service may use cookies and similar technologies to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not function properly without them.

On our public website (not the Service dashboard) we use Google Analytics to understand how visitors find and use the site. It receives information such as the pages you view, how you arrived, and your device and approximate location. On the sign-up page it also learns that an account was created, but never the details you entered. We do not use it for advertising, and Google signals and ad personalization are turned off. If your browser sends a Global Privacy Control signal, or you visit from the EEA, the UK or Switzerland, analytics cookies are not set.

11. Children's privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

12. Changes to this policy

Flowtext may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by other reasonable means, and the "last updated" date above will be revised.

13. Contact

Questions about this Privacy Policy or your data? Contact Flowtext at [email protected].